Leveraging Speech Acts for Low-Data and Cross-Domain Conversation Derailment Forecasting

Abstract

Conversational derailment forecasting aims to predict when online discussions will escalate into hostility, enabling proactive moderation. Existing approaches often struggle in low-data settings and to generalize across domains. This poses a challenge for new platforms and smaller communities where annotated data is limited. We propose modeling pragmatic representations of conversations to reduce lexical noise and improve generalizability. Specifically, speech act information is used as an auxiliary learning signal alongside textual semantics. Experimental results show improved performance across three datasets, particularly in low-data and cross-domain settings.