DiPS: Dialogue Policy Selection for High-Stakes Persuasion Agents

Abstract

Large Language Models (LLMs) often struggle with persuasion in high-stakes scenarios. People's individual personalities and concerns require tailored strategies rather than a one-size-fits-all approach. To address this challenge, we focus on a fire-rescue scenario in which an operator must persuade a resident to evacuate as a high-stakes persuasion domain and propose Dialogue Policy Selection (DiPS), a Q-learning framework to dynamically select persuasion strategies adapted to the evolving conversational context. Specifically, we train a critic, trained to maximize the chance of evacuation success, to select a persuasion policy at each turn based on the resident's recent utterances. We then evaluate DiPS against multiple baselines in both simulated and real human interactions. We find that DiPS achieves higher evacuation success than a zero-shot LLM and generic RAG-augmented approach.